How can we help?

Open My orders and pick the order. Every step is shown with the time it happened. If your order has items from several vendors, each item shows its own status.

After you place the order we show where to send the money. We only start working on your order once your payment is confirmed, and your receipt is ready as soon as it is.

You can cancel an item before the vendor has started sourcing or processing it. Open your order and choose Cancel this item. After that it is too late to cancel, but you are still protected if it arrives damaged, wrong or not as described.

No. We do not take returns for change of mind. We do refund or replace an item that arrives damaged, is the wrong item, is not as described, or has a defect. Open the order after delivery and choose Report a problem, and add a photo if you can.

We tell you. You can choose to wait for it or cancel just that item and be refunded. Your other items are not affected.

Items from different vendors reach us at different times. We bring them together when they arrive within a few days of each other. If one is late, we send the ready items first and the rest follows, with no extra delivery charge.

It is your private code. We email it to you once your payment is confirmed; for your safety it is never shown on the website. Give it to the driver when they are with you. Entering it confirms you received the order. Lost the email? Open your order and press Email me a new code. Keep it to yourself until the driver is at your door.

We try one more time. If we still cannot reach you, or the address was wrong and not corrected, you collect the order from us with your delivery code. We will tell you when it is ready.

We look at the order, the photos and our own check and delivery records, decide, and tell you why. An approved refund goes back to the number or card you paid with. See the Refunds, returns and warranty page for the details.

Vendors sell the products. ZedVault confirms your payment, checks each item, packs your order, delivers it and looks after you if something goes wrong. The full rules are in the Terms of Use and Policies at the bottom of every page.

Every order covers an item that arrives damaged, is the wrong item, size or colour, or was marked delivered but never reached you. Listings marked Returns accepted also cover an item that is not as described. Nobody can return an item because they changed their mind. Open the order after delivery and choose Report a problem. You can report a problem for 7 days after delivery.

Once we decide a refund is due we aim to pay it within 5 business days, back to the number or card you paid with. If every item in an order is refunded before it is delivered, the delivery charge is refunded too.

If the vendor is at fault the vendor bears the cost. If the fault was ours, we do. We may pay your refund first and sort out the cost with the vendor afterwards, so you are not kept waiting.

At launch we do not sell food, medicine or anything illegal, and we do not allow counterfeit goods. The full list of what is allowed, restricted and not allowed is in the Terms of Use and Policies.

Everyday goods in the categories on the Apply to sell page. We do not accept food, medicine, anything illegal or counterfeit goods. Items you source after an order, and branded goods you supply under an authorisation, are checked by our team one by one before buyers can order them. The full list is in the Vendor Agreement, Annex A.

It depends on your area and is shown at checkout before you pay. Sometimes delivery is free, and the checkout tells you when. Extra protection for fragile or heavy items is already in the item's price.

Checkout shows an estimate from the vendor's preparation time, our processing time and the distance to you. Drivers collect from vendors in the morning and deliver in the afternoon. If one vendor is late we send the ready items first.

Yes. Vendors only see what they need to fill your order, never your payment details or your delivery code. Your delivery code is stored in a way nobody at ZedVault can read. You can ask to see, correct or delete your data at any time. The Privacy Policy has the details.

Yes. Your account can sell and buy. You cannot review your own products.

You set your own price and receive all of it. We add our fee, the cost of packing the item and the payment fee on top, so buyers see one price. Once your identity is verified, most of each sale can be withdrawn as soon as the buyer pays and the rest when it is delivered. Registered businesses that reach tier 3 get all of it when the buyer pays. The Documents page in your vendor area shows each level and what it needs.

So you stay protected. Everything goes through ZedVault: you pay us, we check the item and we deliver it. Sellers are not allowed to share contact details. If you see one in a listing, tap Report this listing on its page.